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Purchase, Subscriptions & Accounts General FAQ Amp Locker FAQ & Troubleshooting Product Manuals



Purchase, Subscriptions & Accounts FAQ

I bought an amp, pedal or mixing rack, how do I download it?

You don't need to download any products apart from Amp Locker or Mix Locker, simply download the latest one from here, and activate it in Amp Locker/Mix Locker

Audio Assault Downloads

5db5 Plugins are downloaded individually

5db5 Downloads

How can I manage or cancel my Amp Locker Subscription

You can manage your subscription in the members area

Click on the Manage Subscription button once inside your account, if you cannot see it click on "Update Orders" and it should appear.

Alternatively, you can manage it with the link from your original purchase email.

I purchased using the wrong email or I want to merge two accounts

You will have to contact us as this is done manually, please see the bottom of the page

I've had the Amp Locker Subscription+ for a year now, how do I redeem my credit?

You will have to contact us as this is done manually, please see the bottom of the page.

Please let us know if you would like to get a ReAmp2 License or $49 of store credit. If you cancel your subscription you will lose access to any amps or modules you don't own

I though Amp Locker & Mix Locker were free

Amp Locker and Mix Locker are free, as they are a hub for our products and not a product itself
They both include free modules, and paid modules.

How do I activate a legacy plugin or my old plugin that has no update?

You can only use offline activation to activate them, the offline activator is archived here.

General FAQ

I lost my download e-mail, how I can I re-download my order?

Join the members area, or get your purchase email resent here

Click Here

Can I get a refund?

If the product doesn't work on your computer or you accidentally bought the same product twice, you can get a refund. please email us and we will sort it out.

There is an update for my order, how do I download it?

Product updates are automatically sent to you through e-mail or your user area. If you don’t remember how to access your user area or you lost your link, enter your email

Click Here

Do I need an iLock? Is your copy protection invasive?

Nope, our copy protection is very simple, we keep our prices low and we chose not to invest in copy protection that will eventually get cracked either way.

Can I use the plug-in on multiple machines?

You may only install the plugins on any machine(s) of which you are the sole user. You may not install the plugin on any machine that could potentially redistribute the plugin to other computers.

Do your plug-ins work with any DAW or OS?

Audio Assault Plug-ins are compatible with most major DAWs on both Windows and OS X, as long as your DAW supports either AU/VS3/RTAS or AAX formats, the plug-ins should be compatible.

On Linux it gets trickier since there are way too many distros and variations, you can download the demo versions to see if they work for you


Amplocker FAQ & Trouble Shooting

I bought a new amp for Amp Locker but I can't find it

Check you have the latest version, you can download it here

If you still can't find it, make sure you are looking for it in the amp selector menu at the bottom of the screen, not all amps are guaranteed to come with presets.

I only have sound on the left side or right side in the standalone version

Click on the Input Jack icon next to the Input Level Knob and select either (L) or (R) mono to stereo.

Offline 3D Cab Installation

If you want to manually install a 3D Cab, download the IR Pack from your members area, unzip it and look for a 3D Cab folder.

You should find a .aacabpack file there, open an instance of Amp Locker, go to the cab section and drag the file into the 3D cab image on either side.
This cab is in an older format* so you must click on the cab selector menu under the cab and it will start converting the cab you dragged in.

Close your instance of amp locker and reload it (you don't have to close the DAW) and your cab should be there.

*The automatic cab downloader in amp locker downloads the cabs in the new format, and we will update the files in the downloads in the future.

How to load IRs in Amp Locker?

Go to the cab screen, click on the cab selector menu under the cab image, and at the very top there should be an IR Loader option.

The IR loader works like a file browser, at the top left corner of the IR Loader, where it says Factory IRs, is a drop down where you can store your most used IR folders.

You can use that menu to add any IR folder you have, you can also just drag a folder from your file manager into the IR Loader to add it to the list, or drag in a .wav to load it in directly.

My audio drops for a few seconds every once in a while

You have a demo version of some sort of module somewhere in your chain.
You can remove the module, or purchase it.

I only want to see gear that I own in the menu

Click the eye icon at the top right corner of the menu

How do I activate the new amp/pedal that I've purchased

Load the new amp from the amp menu, and click the activate button on the top left, or go to the settings menu cog at the top right corner of Amp Locker and click Activate Licenses.

Enter your email if it's not been already entered, click next and select Online or Offline activation and your amp should activate.

If you don't see your product in the list at the end of activation while using online mode, you might have typed the wrong email when purchasing.

Contact Us


Please copy the email address from this image

Support emails are answered within 48-72 hours Monday to Friday

We have only have one support person so please be patient

Emails in English or Spanish please

Please type your message in the text field in your email app, not the subject line

You can also reach us on the Audio Assault Users Group on Facebook